Shipping & Delivery Policy
At FrameKeeps, every photo frame is custom-made using the photo you upload during the ordering process. We carefully produce each order to ensure the highest possible quality before shipping.
Delivery Timeline
Our standard delivery schedule is as follows:
- Order Cut-Off Time: Orders placed after 3:00 PM (CET) will begin processing on the next business day.
- Processing Time: 1–3 business days (Monday–Friday).
- Shipping Time: 4–6 business days (Monday–Friday).
- Estimated Total Delivery Time: 5–9 business days.
Please note that delivery times are estimates and may vary depending on your location and external circumstances.
Shipping Costs
We offer free shipping on all orders.
Order Confirmation & Tracking
After placing your order, you will receive:
- An order confirmation email.
- A shipping confirmation email containing your tracking number and tracking link once your order has been dispatched.
You can use the tracking information to monitor the progress of your shipment.
Shipping Delays
Although we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- High seasonal demand
- Public holidays
- Severe weather conditions
- Carrier delays
- Customs processing (for international shipments)
If your order has not arrived within the estimated delivery period, we kindly ask you to allow an additional 3 business days before contacting us.
If your package is still delayed after this period, please contact our customer support team at info@framekeeps.com.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery by emailing info@framekeeps.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging (if applicable)
After reviewing your request, we will gladly provide a free replacement if the product was damaged during shipping, contains a manufacturing defect, or if we shipped the wrong item.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
FrameKeeps is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Contact Us
If you have any questions about shipping or your order, please contact us:
FrameKeeps
Operated by Super Patron BV
Address
Het Hout 35
9723 LA Groningen
The Netherlands
Email: info@framekeeps.com
Phone: +31 6 15603140