Privacy Policy

We take the security of your personal information very seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

1. Who We Are (The Data Controller)

FrameKeeps is owned and operated by Super Patron BV, which is the data controller responsible for processing your personal information on this website.

2. Information We Collect

We only collect personal data necessary to provide our services and fulfill our obligations. This may include:

  • Order Information: Your name, shipping address, billing address, email address, phone number, and payment-related information required to process your order.
  • Uploaded Photos: The photos you upload during the ordering process are collected solely to create your personalized photo frame.
  • Account Information: Information related to your customer account, if you choose to create one.
  • Website Usage Data: Technical information such as your IP address, browser type, device information, and how you interact with our website (collected with your consent where required).
  • Marketing Information: Your email address and communication preferences if you have subscribed to receive newsletters or promotional emails.

3. Why We Process Your Data

We process your personal data only where we have a valid legal basis under the General Data Protection Regulation (GDPR).

We use your information for the following purposes:

  • Processing and fulfilling your order – Performance of a Contract (Article 6(1)(b) GDPR)
  • Creating your personalized photo frame using the uploaded photo(s) – Performance of a Contract (Article 6(1)(b) GDPR)
  • Providing customer support – Performance of a Contract (Article 6(1)(b) GDPR)
  • Complying with tax, accounting, and legal obligations – Legal Obligation (Article 6(1)(c) GDPR)
  • Preventing fraud and maintaining website security – Legitimate Interest (Article 6(1)(f) GDPR)
  • Website analytics and marketing communications (only with your consent) – Consent (Article 6(1)(a) GDPR)

4. How We Share Your Data

We only share your personal information when necessary to provide our services.

Your information may be shared with:

  • Payment providers for secure payment processing.
  • Shipping and logistics partners to deliver your order.
  • Production and fulfillment partners involved in creating and shipping your personalized product.
  • IT service providers and hosting providers for website operation and security.
  • Shopify, which powers our online store and securely processes customer information as part of its services.

We never sell or rent your personal information to third parties.

5. Payments and Security

Payments are processed securely through trusted payment providers that comply with applicable security standards, including PCI DSS where required.

We do not store your complete payment card details. Payment information is retained only for as long as necessary to complete your transaction and comply with applicable legal obligations.

6. Cookies and Analytics

Our website uses cookies to improve your browsing experience.

We use:

  • Essential cookies required for the proper functioning of the website.
  • Analytics cookies (such as Google Analytics) to understand website usage and improve our services.
  • Marketing cookies only after you have provided your consent.

You can manage or withdraw your cookie preferences at any time through our cookie settings.

7. Data Security and Retention

We protect your personal information using SSL/TLS encryption and appropriate technical and organizational security measures designed to prevent unauthorized access, loss, or misuse.

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, accounting, or tax obligations.

Uploaded Photos

The photos you upload are used exclusively to create the personalized photo frame you have ordered.

Your uploaded photos are:

  • Never sold or shared for marketing purposes.
  • Accessible only to authorized personnel and trusted production partners involved in fulfilling your order.
  • Stored securely.
  • Deleted when they are no longer required for production, customer support, warranty purposes, or legal obligations.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Restrict the processing of your personal data.
  • Receive your personal data in a portable format.
  • Object to certain types of processing.
  • Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at:

Email: info@framekeeps.com

9. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure that appropriate safeguards are in place, including the use of the European Commission's Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms, to protect your personal information.

10. Third-Party Services

Our website is powered by Shopify and may use third-party services such as payment providers, shipping partners, analytics tools, and marketing platforms.

These providers process personal information only as necessary to perform their services and are required to protect your data in accordance with applicable privacy laws.

11. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe that a child has provided personal data through our website, please contact us so we can remove the information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The latest version will always be available on our website. Where required by law, we will notify customers of significant changes.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

FrameKeeps
Operated by: Super Patron BV
Address: Het Hout 35, 9723 LA Groningen, The Netherlands
Email: info@framekeeps.com
Phone: +31 6 15603140