Returns & Refund Policy

At FrameKeeps, we want you to be satisfied with your order. Under EU consumer law, personalized and custom-made products such as ours are normally exempt from the standard right of withdrawal (Article 6(1)(k) of EU Directive 2011/83/EU). However, as an extra service to our customers, FrameKeeps voluntarily offers a 30-day return policy.

Returns

  • You may request a return within 30 days of receiving your order.
  • To start a return, please contact our customer service team at info@framekeeps.com with your order number.
  • Once your return request has been approved, we will provide you with a free return shipping label, at no cost to you.
  • Products must be returned in their original condition and packaging.
  • Once we have received and inspected your return, your refund will be processed to your original payment method.
  • Please carefully review your uploaded photo, product selection, and shipping information before completing your purchase, as this helps us process your order correctly the first time.

For any questions or to request a return, please contact our customer service team.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or if you receive the wrong item, we will make it right.
Please contact us within 7 days of receiving your order by emailing info@framekeeps.com and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging (if applicable)

After reviewing your request, we will provide an appropriate solution, which may include:

  • A free replacement of the product, or
  • Another suitable resolution where appropriate.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:
info@framekeeps.com

Incorrect Customer Information

Customers are responsible for ensuring that:

  • The uploaded photo is correct and of satisfactory quality.
  • The shipping address is accurate.
  • The selected product options are correct.

Quality Guarantee

We carefully inspect every personalized product before shipment.
If your product has a manufacturing defect or has been damaged during shipping, we will replace it free of charge after reviewing your claim.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

FrameKeeps
Operated by Super Patron BV

Address:
Het Hout 35
9723 LA Groningen
The Netherlands

Email: info@framekeeps.com

Phone: +31 6 15603140